Refund & Cancellation Policy

At Tehfiz-ul-Quran Academy we want every family to be fully comfortable before paying. This policy explains how our free trial, monthly fees, cancellations, make-up classes and refunds work. It applies to all students worldwide.

1. 3-Day Free Trial

• Every new student gets a 3-day free trial with a real tutor before any payment is made.
• No card or payment details are needed for the trial.
• If you are not satisfied after the trial, simply do not continue — you owe nothing.

2. Monthly Fees

• Fees are charged in US Dollars (USD) on a monthly basis and are paid in advance.
• Because a tutor's time slot is reserved for your child for the whole month, fees for a month that has already started are non-refundable.
• You will receive a confirmation or receipt for every payment.
• Pay in advance & save: 5% off when you pay for 3 months, 10% off for 6 months and 15% off for 12 months together. If you stop classes early, the months you have not yet started are refunded, after the used months are counted at the regular monthly fee (without the advance discount).

3. Cancel Anytime

• There is no long-term contract. You may stop classes at any time.
• To stop, please inform us by WhatsApp or email before your next fee due date. You will not be charged for the following month.
• Classes continue until the end of the month you have already paid for.

4. Missed Classes & Make-up Classes

• If a student cannot attend, please inform the academy at least 6 hours in advance. A make-up class will be arranged at a mutually convenient time.
• Classes missed by the student without prior notice are not refunded or rescheduled.
• If a tutor is absent, a make-up class will always be arranged.

5. When We Give a Refund

• Academy-side cancellation: if a class cannot take place because of the academy or the tutor and a make-up class cannot be arranged, the fee for that class will be refunded or adjusted in the next month's fee — whichever you prefer.
• Duplicate or incorrect payment: if you are charged twice or charged the wrong amount by mistake, the extra amount will be refunded in full.
• Approved refunds are sent back to the original payment method. Depending on your bank or card provider, it may take 5–10 business days to appear.

6. How to Request a Refund or Cancellation

Contact us with the student's name and payment details:

• WhatsApp: +92 316 001 5252
• Email: [email protected]

We reply to all requests within 2 business days.

Last Updated: October 2026